TERMS AND CONDITIONS

TERMS
A written purchase order and 50% deposit are required to initiate all orders. Balance is due upon receipt of final invoice, which is sent as soon as the table is ready for delivery.

PRICES/QUOTES
Prices are subject to change without notice. Price requests for non-standard design, dimensions and finishes must be received in written detail. Written price quotes are in effect for thirty days. We do not give quotes over the phone. There are additional charges for delivery, crating and shipping.

ORDERS
Order confirmations are done in writing and sent by fax or email. Please review every detail of your order confirmation. Michael James will not be responsible for any errors if not contacted within 3 Business days of the order confirmation date. Michael James furniture is hand crafted and finished. Slight variations in dimensions, paint finish colors and textures are characteristic of all handcrafted products. If matching pieces are required, please specify and order all pieces at the same time. Please contact a Showroom in your area with your request for a custom order. All custom orders are final sales.

PAINT FINISHES
Variations on standard paint finish colors and additional finishes are available. Most colors are available in matte, semi gloss or high gloss. An up-charge may be added for two finishes on one piece.

PRODUCTION TIME
Estimated production time is calculated upon receipt of a written purchase order and 50% deposit. Most orders are ready to ship within 4-6 weeks. Shipping dates may shift according to production demand. The ship date printed on the order confirmation is estimated and not guaranteed. We will make every effort to ship your order on or before the estimated ship date.

SHIPPING/DELIVERY
We ship via truck freight, blanket wrapped or crated, per customer specification. All items are inspected and signed for by the carrier prior to shipping. Any items delivered damaged are the responsibility of the carrier. The customer must note any damages on the bill of lading at the time of delivery and submit a claim to the carrier within five days. Damage in transit or storage is the sole responsibility of the carrier and / or receiving warehouse.